Sunday, 8 November 2009

eGovernment Portal Launched


After at least a year's delay, Oman's eGovernment Services Portal finally launched yesterday, 7th November 2009. The portal can be accessed on:

www.oman.om

I believe this portal is a very useful tool for all its target groups:

1. The Businesses
2. Citizens & Residents
3. The Visitors


I won't go into the details until I get the chance to browse through the website thoroughly, but I'd like to point out that at the end, this portal is just a platform for other government agencies to host their services.

Naturally, if government agencies fail to re-engineer their processes so that they are are completely automated, it will be very difficult for them to provide effective e-services. As a result, the eGovernment Portal's success would also be limited.

The portal is well architected and provides systematic mechanisms for other agencies to provide their services through the portal. It is clear from the portal that there are discrepancies between government agencies in terms of their IT capality. Some government agencies already provide decent e-services, while others simply have no presence on the portal or on their own websites.

One might question whether the whole nation is ready for such a platform? Whether Residents, visitors or businesses are ready? In fact, one might even question whether the IT industry in Oman is ready? Let us not forget, this portal was built, after all, by vendors from Singapore. Nonetheless, money have been spent on many petty things in the past. This, hopefully, will bring opportunities!

There is no harm is starting with semi-automated services like the Ministry of Housing did, but unless the complete process is automated, the service is bound to collapse on itself.

More on this later on. Subscribe to my feeds for updates!

2 comments:

  1. Sting you're such a geek. I'm going to check it out now and I'm hoping for the best!

    ReplyDelete